All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. Payment methods such as PayPal, iDeal, Apple Pay, Google Pay and Union Pay are also accepted.

Domestic shipping can take up to 5 business days, ideally delivered within 1-2 business days.

Foreign shipping could take up to 14 business days, ideally delivered within 4 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within 30 days after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

We continuously build to do better with The Rain Room. This means that over time, our brand offering and product catalog will grow. The best way to stay connected and up to date, is through our Newsletter.

Yes! We are constantly improving and expanding what's on offer. You can expect us to add new brands every quarter, until we feel we have established a balanced brand portfolio.

Depending on the brand and style, we can try and order your size if available. Contact us via the Contact Form and we'll see what we can do!

Yes! Stay tuned, or send us a message. We will be expanding the offering for women quite a bit.